MomentFeed is the leading mobile customer experience management platform for multi-location brands. We help retailers, restaurant chains, banks, salons, and automotive groups to use their stores' digital presence to drive more sales. The platform enables mobile engagement across Facebook, Google, Instagram, Snapchat, Yelp, and Twitter to create a comprehensive mobile presence that influences each step of the consumer's path to purchase. We're headquartered in Santa Monica and doubling in size every year. And, we're hiring!

Ad Operations Manager at MomentFeed

BE PART OF THE MOBILE MARKETING REVOLUTION

 

Ad Operations Manager

Santa Monica, CA

MomentFeed is growing like wildfire, and needs an outstanding Ad Operations Manager with Facebook and/or Snapchat campaign management experience to help our multi-location clients solve their biggest mobile advertising challenges.

Our award-winning software empowers marketing and advertising teams at multi-location businesses like Starbucks, Cricket Wireless, Jamba Juice, and Pizza Hut to influence customers on mobile phones at every point in their customer journey. We help our enterprise clients harness the power of the most effective mobile ad networks - Facebook, Google, Apple, Yelp, Bing and more – to drive consumers to visit their stores, shops and restaurants.

Experience working with high-profile brands and/or ad agencies in the retail, restaurant, banking, automotive, hospitality and insurance industries is a plus.

As our Ad Ops Manager, you will be responsible for managing, supporting, and renewing clients using of MomentFeed’s Paid Media solutions. You will partner with senior media sales executives to help them achieve their business objectives, drive client adoption, accelerate client’s time to value, and provide digital paid media expertise internally and externally.

This is a key position for MomentFeed – you will play a critical role in the success of our mobile advertising products and solutions.

Candidates must be experienced with Facebook ad campaign management.

This is an opportunity to work independently and solve a myriad of challenges with a combination of creativity and determination. You must be a self-starter, be proactive, and have experience working with large brands and network partners such as Facebook.

YOU WILL

  • Build strong relationships with both brand and agency clients, demonstrating campaign success and growing advertising spend through trust and results
  • Create, optimize, and report on clients’ advertising campaigns on Facebook, Instagram and Snapchat
  • Manage client account creation, configuration and training efforts
  • Ensure clients understand paid media best practices to improve campaign effectiveness and ROI
  • Identify opportunities to extend MomentFeed’s solution footprint and work with our sales team to achieve growth goals
  • Work with our client success team and ad agency partners to identify and resolve all issues that could impact campaign success or client satisfaction
  • Prioritize and drive resolution on escalated client issues
  • Translate campaign successes into client reports / presentations, then into client success stories and case studies
  • Develop and maintain expertise on industry trends, practices and the competitive landscape as it relates to mobile advertising, social media advertising, and ad tech

YOU HAVE

  • 3+ years working with Facebook’s native Ad platform or with an FMP ad platform
  • Successful track record of renewals, spend growth and upsells
  • Proven ability to collaborate and build strong relationships with clients 
  • Proven success aligning client briefs to campaign / ad solutions, as well as gathering and demonstrating ROI information
  • Excellent verbal, written communication and presentation skills
  • Excellent organization and problem-solving skills
  • Strong understanding of social, search, and/or mobile marketing
  • Proven ability to engage with clients across departments (e.g., client social, client media teams, internal product management)
  • Bachelor degree required; business or technical degree preferred

WE ARE

One of the best places to work in Los Angeles - according the LA Business Journal!

We strive to be the best place our employees have ever worked, and the best partner our clients have ever had. Our people are awesome (if we do say so ourselves) and our offices are modern, spacious, casual, full of sunlight, and dog-friendly. We have an excellent benefits program and 401(k). And we’re literally a block from the pier in downtown Santa Monica.

If you’re a fit for our company and culture, you’ll become an integral part of cutting-edge technology company in the heart of Silicon Beach focused on rapid growth.

 

 

Company Reviews

I've been a part of MomentFeed's engineering team for a little over 3 yrs. I always tell people that working here doesn't feel like work but rather getting to hang out with my friends and building a lot of stuff while doing it. Some of the best parts about being an engineer at MomentFeed are the freedom to take on any challenge you want and the opportunities to learn new tech. You could say our team motto is "learn by doing".
Scott Pellett
Software Engineer
at MomentFeed
Working for MomentFeed has been one of the best experiences for my career and personal growth. As they say, working at a startup gives you more responsibility and a wide skill-set but there's more to that at MomentFeed. The people here are what make this company, we have a team of passionate and innovative leaders work together to accomplish big goals. It is truly amazing how much our nimble team can accomplish together!
Erika World
Marketing Manager
at MomentFeed
Working in Sales Development has exposed me to many stages of enterprise sales, along with the ability to build relationships with top marketing executives at major retail, restaurant, and service companies. Looking forward to coming to work every day is the result of constantly learning new things with an amazing group of people.
Alec Trachtenberg
Sales Development
at MomentFeed
One thing that really excites me at this company is having the opportunity to make an impact. One of our core values, entrepreneurship, is stressed in every function. Throughout my time at MomentFeed I have been involved in new product rollouts, traveled to industry conferences, and even taken educational workshops to expand my skill set. What I love most about MomentFeed though, is the team of awesome and inspiring people that I get to work with everyday!
Nicole Gilbert
Project Manager - Client Services
at MomentFeed
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Why work with us
MomentFeed isn’t your typical Silicon Beach software company – our mission is to be the best place our employees have ever worked and the best partner our clients have ever had. MomentFeed was selected as one of the best places to work in Los Angeles by the LA Business Journal. Our people are awesome (if we do say so ourselves) and our offices are casual, fun, dog-friendly and comfortable with a great view of the Santa Monica pier. We’re cultivating a team of passionate and innovative thinkers working together to accomplish big things. Partnership and authenticity have been fundamental to achieving our awesome growth since 2010, and it's amazes us how much we can get done with our small but nimble team. We really do pause and take notice when our clients thank us for helping them do what they thought was impossible – and they are literally the biggest brands in the world.
Culture
MomentFeeders are a tight knit group who truly care about the success of our company, and when there are highs and lows, we all share the successes and similarly deal with the challenges together. The experience of really making a difference is real here, and no day, month, or year is the same. And, yes, we have a casual and cool office, unlimited vacation, great healthcare and benefits, and lot of other perks. But, we all love helping our clients succeed at achieving their goals – that’s what really matters here at MomentFeed.
Perks & Benefits
Casual, Open Office Environment
Snacks & Drinks
Unlimited Vacation / PTO
Dog-Friendly
Apple Laptop for every employee
Catered lunches on Thursdays
Company sponsored workouts

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