Procore Technologies provides cloud-based construction management software to clients across the globe, helping them more efficiently build skyscrapers, hospitals, retail centers and more. You'll work with an open and optimistic team where you can have a concrete impact on the way our world is built.

Customer Success Operations Specialist at Procore Technologies

Procore’s Business Operations department is looking for a Customer Success Operations Specialist to join our team in Carpinteria. Our Customer Success team is growing across several locations, including Carpinteria, Austin, and New York City. We need a driven and passionate individual to communicate not only across these locations, but across multiple departments.

This position is based in our headquarters in Carpinteria, CA on the bluffs overlooking the Pacific Ocean. We’re looking for someone to join our team immediately.

This is an exciting role with an opportunity to develop and create strategic processes that will directly impact the effectiveness of our Customer Success Team! You will be reporting to the Manager of Sales & Customer Success Operations and work closely with Implementation Managers (IM's), Customer Success Managers (CSM's), Customer Support, Professional Services, and the Business Operations team on a daily basis.

If this sounds like the role for you then we’d love you to consider this opportunity to work with a fun and hardworking team!

As a Customer Success Operations Specialist your responsibilities include:

  • Data driven tasks, including analysis and tracking of leading indicators of renewals and upsell opportunities. What is working? What can we improve?
  • Collaborating with Enablement teams to provide materials and data to allow our already amazing IM’s, CSM’s, and Customer Support teams to be even more successful.
  • Managing processes, e.g. task management automation for IM's, CSM's, Customer Support reps, and their managers, leveraging cross-functional tools.
  • Maintain, organize, and keep dashboards/page layouts up to date.
  • Support in the implementation and administration of all software used by the Customer Success team.
  • Analyze information problems, requested changes, and required modifications to develop appropriate business process solutions.

Qualifications:

  • 1+ years experience with Salesforce CRM
  • Passion for trying new things and designing processes that will scale as the team grows across locations.
  • The ability to break down seemingly ambiguous problems into concrete and manageable components and execute solutions.
  • Innate intellectual curiosity and tenacity in seeking insights and solutions.
  • Takes a high degree of ownership over their work and communicates clearly and collaboratively, taking input from team members and departments into consideration.

Not required, but preferred:

  • Previous experience in a start-up environment
  • Experience working in Customer Success or Client Services
  • Experience using Service Cloud and/or Sales Consoles
  • Work experience in a SaaS company
  • Understanding of Sales cycle and processes thereafter
  • Degree in Business Administration, Economics, Computer Science, Statistics, Mathematics, Management Information Systems, or any other quantitative discipline

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

Company Reviews

Procore continues to enamor me with their level of trust and autonomy; I have the freedom and support to address any need that I identify.
Melch Chun
Senior Software Engineer
at Procore Technologies
I feel so lucky to be part of a great company that genuinely values employees and has created an unparalleled environment where one is empowered to do great things!
Peter Schmidt
Account Executive
at Procore Technologies
Procore isn't just a job, it's an opportunity to grow. Everyday I am challenged to solve real-life problems by collaborating with a great group of people.
Tiffany Tipton
QA Analyst
at Procore Technologies
The support we have for each other is what keeps me coming back every day. We pull for each other and work together to make this the best construction PM solution in the world.
Michael Cola
Software Engineer
at Procore Technologies
Procore is full of talented, hardworking individuals. I am inspired to go above and beyond and do my best work!
Cristi Williams
Systems Operations Manager
at Procore Technologies
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Why work with us
At Procore we have worked hard to create and maintain a culture where you can own your work, and are encouraged to try new ideas, all while in an open, collaborative environment. You'll have the opportunity to work with a great group of people, mentor others, and grow with Procore.
Culture
Our culture is based on our three values: Openness, Optimism, and Ownership. Check out our Instagram for a peek at what working for Procore looks like: https://www.instagram.com/procorejobs/
Perks & Benefits
Summer concerts at the Santa Barbara bowl
Medical, dental, vision
Life insurance
Happy hours
Unlimited paid vacation and sick time
Stock options
Onsite haircuts (for you and your pets)
Car washes available onsite
Friends & family events
Catered Wednesday lunches & $5 lunch options for delivery
Continuous employee development & learning opportunities
Dog-friendly offices
In-house gym, yoga classes, TRX classes, & bootcamp
Procore bikes to ride into town
Cold pressed juice delivery

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