Procore Technologies provides cloud-based construction management software to clients across the globe, helping them more efficiently build skyscrapers, hospitals, retail centers and more. You'll work with an open and optimistic team where you can have a concrete impact on the way our world is built.

Customer Support Representative at Procore Technologies

Procore's Customer Support Representatives conduct training sessions for Procore users, including web-based seminars for technical support. Support responds to customer inquiries for information and provides user guidance through the software tool. Other duties include answering telephone and web inquiries and promoting Procore's products and services.

This position is based in our headquarters in Carpinteria, CA on the bluffs overlooking the Pacific Ocean. We’re looking for candidates to join our team immediately!

Expected offices hours for this role will be Sunday-Thursday, 2:00pm-11:00pm (PST). 

Required Skills:

Ability to communicate successfully with clients and handle customer inquiries. Ability to troubleshoot problems, research, and find answers to consumer questions.

Desired Skills and Experience:

  • Team player who also works well independently
  • Ability to assess and provide proactive advice or solutions
  • Excellent written and verbal communication skills

Key Duties and Responsibilities:

  • Acquire a thorough understanding of the Procore business model.
  • Acquire a thorough understanding of the Procore system and tools needed to optimize its use and maximize its effectiveness.
  • Respond to client or Sales Representatives’ needs.
  • Communicate via phone and email; build relationships with advertisers (large and small).
  • Diligent, consistent attention to detail and management of administrative aspects of job.
  • Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers.
  • Proactively seek guidance and direction from manager and co-workers when appropriate.
  • Maintain in depth understanding of company technology, products, and services.
  • Support Company's corporate culture including adhering to established ethical standards.
  • Keep abreast of industry standards, new technologies, and the latest approaches in Internet marketing.
  • Fluency in written and verbal Spanish a plus

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. Our headquarters is located on the bluffs above the Pacific Ocean in Carpinteria, CA, with growing offices worldwide. To learn more about our team, click here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

Company Reviews

Procore continues to enamor me with their level of trust and autonomy; I have the freedom and support to address any need that I identify.
Melch Chun
Senior Software Engineer
at Procore Technologies
I feel so lucky to be part of a great company that genuinely values employees and has created an unparalleled environment where one is empowered to do great things!
Peter Schmidt
Account Executive
at Procore Technologies
Procore isn't just a job, it's an opportunity to grow. Everyday I am challenged to solve real-life problems by collaborating with a great group of people.
Tiffany Tipton
QA Analyst
at Procore Technologies
The support we have for each other is what keeps me coming back every day. We pull for each other and work together to make this the best construction PM solution in the world.
Michael Cola
Software Engineer
at Procore Technologies
Procore is full of talented, hardworking individuals. I am inspired to go above and beyond and do my best work!
Cristi Williams
Systems Operations Manager
at Procore Technologies
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Why work with us
At Procore we have worked hard to create and maintain a culture where you can own your work, and are encouraged to try new ideas, all while in an open, collaborative environment. You'll have the opportunity to work with a great group of people, mentor others, and grow with Procore.
Culture
Our culture is based on our three values: Openness, Optimism, and Ownership. Check out our Instagram for a peek at what working for Procore looks like: https://www.instagram.com/procorejobs/
Perks & Benefits
Summer concerts at the Santa Barbara bowl
Medical, dental, vision
Life insurance
Happy hours
Unlimited paid vacation and sick time
Stock options
Onsite haircuts (for you and your pets)
Car washes available onsite
Friends & family events
Catered Wednesday lunches & $5 lunch options for delivery
Continuous employee development & learning opportunities
Dog-friendly offices
In-house gym, yoga classes, TRX classes, & bootcamp
Procore bikes to ride into town
Cold pressed juice delivery

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