Beachbody creates the nation’s most popular in-home fitness and weight loss products, including P90X®, Insanity®, FOCUS T25®, and Shakeology®.

When our founders, Carl Daikeler and Jon Congdon, started Beachbody in 1998, they knew they wanted to help people. Now, as a billion-dollar company, we have millions of customers, over 100,000 Team Beachbody Coaches, and 800+ employees that strive to make living a healthy lifestyle easy.

We’re an equal opportunity employer on the lookout for top-notch talent who truly wants to help us change the world.

Senior Manager Field Service Engineering (Help Desk) at Beachbody LLC
Let's Dive In:

Beachbody, a billion-dollar company and the leader of in-home fitness programs and nutritional products, is on the lookout for top-notch talent. We’re an equal-opportunity employer who offers competitive compensation and incredible incentive opportunities, not to mention a laid-back office filled with smart, friendly people and positive energy. We also provide free Shakeology, onsite gyms, flexible work hours, and cool product discounts. Are you ready to help us achieve our goal of helping people live healthier, more fulfilling lives? Read on.   

Why is the Technology team important to Beachbody?

Beachbody’s technology team is leading the way for new opportunities in the digital realm focusing on health and fitness. They provide consumer-facing eCommerce experiences and high traffic CRM for our Coach network users which are supported by enterprise applications for Beachbody's order processing and fulfillment engine. 

 

What will you be doing at Beachbody as a Senior Manager, Help Desk (FSE):

  • You will plan and manage the operations of the Help Desk services including providing tier 1 and 2 technical support to all users, and developing/maturing ITSM processes and tools.
  • Ensure proper solutions and knowledge management best practices are followed, and integrate Continual Service Improvement processes to continually refine and improve service delivery.
  • Train, coach and mentor team members.
  • Establish key metrics and conduct “Deep Dives” into metrics and processes to develop strategies to enhance and improve team performance.
  • Ensure team delivers excellent customer service by retaining ownership of incidents and requests, and providing regular progress updates to end users and stakeholders.   

We’d love to chat if you have:

  • BA / BS degree in related field.
  • 8 to 10 years of experience in transforming and leading a Help Desk function.
  • Excellent organizational, customer service and interpersonal communication skills, and keen attention to detail.
  • Strong ability to prioritize and handle multiple initiatives / tasks in parallel as well as changing priorities.
  • Thorough knowledge and experience with ServiceNow platform.

 

To all recruitment agencies: Beachbody does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Beachbody employees, or any other company location. Beachbody is not responsible for any fees related to unsolicited resumes.

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Why work with us
We operate Beachbody by adhering to four core values: 1. Commit and deliver on your promises. 2. Treat people with respect and be courageously forthright. 3. Take initiative to improve everything. 4. Work with passion, enthusiasm, and common sense. These values are what drives the business to continue to grow and innovate while also making Beachbody a great place to work.
Culture
Beachbody’s dedication to fitness and health is not only ingrained in our products, but our culture as well. Each of our employees are given free access to Beachbody On Demand (our online platform) and each of our locations has at least one on-site gym for employees. Some of our locations also have a game room that houses ping-pong and foosball tables, as well as, an Xbox Kinect to get moving while having fun! We offer free Shakeology and healthy snacks every day to help employees stay healthy, focused, and energized. Employees can visit the Shakeology Bar where a ‘Shakista’ will make a custom shake for them every work day. Beachbody allows employees to be 100% paid up to 12-weeks per year while out of the office for a short term disability, or if they become new parents (this includes maternity, paternity and adoption). We also offer Voluntary plans such as: Life and AD&D Insurance, Long Term Disability, Identity Theft, and Pet Insurance. Lastly, but not least, Beachbody hosts regular events and pop-up surprises for employees. These always bring anything from Pinkberry frozen yogurt to a mashed potato bar, sometimes a little karaoke or lip sync contest, and lots of conversation.
Perks & Benefits
Onsite Gyms
Free Shakeology and a Shake Bar
Core Work Hours
Paid Maternity/Paternity Leave
Fresh Fruit and Healthy Snacks

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