MomentFeed is the leading mobile customer experience management platform for multi-location brands. We help retailers, restaurant chains, banks, salons, and automotive groups to use their stores' digital presence to drive more sales. The platform enables mobile engagement across Facebook, Google, Instagram, Snapchat, Yelp, and Twitter to create a comprehensive mobile presence that influences each step of the consumer's path to purchase. We're headquartered in Santa Monica and doubling in size every year. And, we're hiring!

Technical Services Manager at MomentFeed

TECHNICAL SERVICES MANAGER

SANTA MONICA, CA

MomentFeed is a digital marketing SaaS platform that connects brands and consumers at the local level. The platform empowers major brands including Starbucks, Burger King, and Jamba Juice to capture local audiences, engage with consumers in authentic and locally relevant ways, and measure campaign performance down to the point of sale.

We are currently looking for a Technical Services Manager to join our Professional Services organization. This is a management role with a leading SaaS startup in the heart of Silicon Beach. We are looking for someone with technical experience who is comfortable working directly with clients in a team environment. This role is highly visible within a growing team.

YOU WILL

  • Manage and lead a team of technical resources to delivery high quality solutions
  • Ensure that all technical work products are delivered on time and meet or exceed client expectations
  • Set standards for functional requirements and technical specifications; provide role modeling for creation and review of these documents
  • Develop and/or manage custom technical work products such as custom reports, API adapters, SSO integrations, and location landing pages
  • Develop standards, processes and quality review for technical work product testing
  • Manage multiple technical projects in varying phases of implementation simultaneously
  • Become an expert on the MomentFeed platform and how it empowers brands to better connect with their customers locally and socially
  • Work directly with client IT and business users to define technical work products
  • Actively identify additional solution components to help achieve clients’ objectives
  • Collaborate with client team participants and MomentFeed staff across departments (including Product Management and Development, Client Success Services, Managed Services)
  • Achieve quarterly project completion targets

YOU MUST HAVE

  • Experience in SaaS implementation technical project management (2+ years)
  • At least five years overall experience in software customization, application integration
  • Technical expertise in SQL reporting, web page development, API development
  • Experience with SDLCs – Agile and Waterfall
  • Familiarity with relational databases, query tools, cloud architecture
  • Proven pro-active technical team leader and self-starter with the ability to drive decisions and consensus, and to resolve issues
  • Proven ability to make sound professional judgments and to effectively communicate those to client executives
  • Ability to manage challenging clients and maintain a strong position for MomentFeed
  • Outstanding written and oral communication skills in order to liaise between the user community, executive sponsors and the technical team
  • Excellent presentation skills and polished/professional demeanor
  • Undergraduate degree in computer sciences or related field; graduate degree a plus
  • Ability to thrive in an entrepreneurial and fast paced evolving environment
  • Ability to travel to client sites (approximately 10% travel)

BONUS POINTS

  • Familiarity with project management tools and methodologies
  • Work experience with Periscope reporting
  • Familiarity with listing data syndication to networks like Facebook, Google My Business, Foursquare and Bing

YOU’LL GET

  • Salary: competitive & meaningful equity
  • Health Benefits: comprehensive coverage (medical, dental, vision)
  • Flexible Time Off Policy: Flexibility for uncapped PTO
  • Dog-friendly office, catered lunches on Thursdays, Kegerator and lots of free snacks!
  • Team-coordinated workouts (cross-fit in the park, yoga, gym outings)
  • Referral Bonus Program

WE ARE

One of the best places to work in Los Angeles according the LA Business Journal!

 

We strive to be the best place our employees have ever worked, and the best partner our clients have ever had. Our people are awesome (if we do say so ourselves) and our offices are modern, spacious, casual, fun, and dog-friendly. And we’re just a block from the pier in downtown Santa Monica.

 

If you’re a fit, you’ll become an integral part of cutting-edge technology company in the heart of Silicon Beach focused on rapid growth. We believe in taking risks and that revolutionary ideas can come from anywhere and anyone. 

 

 

Company Reviews

I've been a part of MomentFeed's engineering team for a little over 3 yrs. I always tell people that working here doesn't feel like work but rather getting to hang out with my friends and building a lot of stuff while doing it. Some of the best parts about being an engineer at MomentFeed are the freedom to take on any challenge you want and the opportunities to learn new tech. You could say our team motto is "learn by doing".
Scott Pellett
Software Engineer
at MomentFeed
Working for MomentFeed has been one of the best experiences for my career and personal growth. As they say, working at a startup gives you more responsibility and a wide skill-set but there's more to that at MomentFeed. The people here are what make this company, we have a team of passionate and innovative leaders work together to accomplish big goals. It is truly amazing how much our nimble team can accomplish together!
Erika World
Marketing Manager
at MomentFeed
Working in Sales Development has exposed me to many stages of enterprise sales, along with the ability to build relationships with top marketing executives at major retail, restaurant, and service companies. Looking forward to coming to work every day is the result of constantly learning new things with an amazing group of people.
Alec Trachtenberg
Sales Development
at MomentFeed
One thing that really excites me at this company is having the opportunity to make an impact. One of our core values, entrepreneurship, is stressed in every function. Throughout my time at MomentFeed I have been involved in new product rollouts, traveled to industry conferences, and even taken educational workshops to expand my skill set. What I love most about MomentFeed though, is the team of awesome and inspiring people that I get to work with everyday!
Nicole Gilbert
Project Manager - Client Services
at MomentFeed
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Why work with us
MomentFeed isn’t your typical Silicon Beach software company – our mission is to be the best place our employees have ever worked and the best partner our clients have ever had. MomentFeed was selected as one of the best places to work in Los Angeles by the LA Business Journal. Our people are awesome (if we do say so ourselves) and our offices are casual, fun, dog-friendly and comfortable with a great view of the Santa Monica pier. We’re cultivating a team of passionate and innovative thinkers working together to accomplish big things. Partnership and authenticity have been fundamental to achieving our awesome growth since 2010, and it's amazes us how much we can get done with our small but nimble team. We really do pause and take notice when our clients thank us for helping them do what they thought was impossible – and they are literally the biggest brands in the world.
Culture
MomentFeeders are a tight knit group who truly care about the success of our company, and when there are highs and lows, we all share the successes and similarly deal with the challenges together. The experience of really making a difference is real here, and no day, month, or year is the same. And, yes, we have a casual and cool office, unlimited vacation, great healthcare and benefits, and lot of other perks. But, we all love helping our clients succeed at achieving their goals – that’s what really matters here at MomentFeed.
Perks & Benefits
Casual, Open Office Environment
Snacks & Drinks
Unlimited Vacation / PTO
Dog-Friendly
Apple Laptop for every employee
Catered lunches on Thursdays
Company sponsored workouts

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